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SHIPPING CONDITIONS

Customers

If you are an individual customer, please contact your usual distributor or, failing that, the nearest distributor in your area to serve your order.
If you place your order through the website and wish to have it sent to your home, there is no minimum order (excluding shipping costs). You will also receive a gift with your order valued higher than the shipping costs. When you register, you must enter the recommendation or promotion code indicated by the person who told you about Exialoe.
Orders cannot be shared with other order(s). For these orders, the "pick up in store" carrier option cannot be selected.

Payment is made by bank transfer or credit card.



Spanish Peninsula:
Orders over €59 include free shipping; for amounts lower than this, €5.90 will be added as a contribution to shipping costs. The order is delivered by express transport agency within 1-2 business days from receipt of the order. Products in the "Miscellaneous" (Varios) category are excluded from the €59 threshold.
Balearic Islands and Portugal:
Orders over €79 include free shipping; for amounts lower than this, €6.90 will be added as a contribution to shipping costs. The order is delivered by express transport agency within 2-3 business days from receipt of the order.
Products in the "Miscellaneous" (Varios) category are excluded from the €79 threshold.
Canary Islands, Ceuta, and Melilla:
Shipments are made on Thursdays via sea transport with home delivery. You will receive the package within seven to ten business days from receipt of the order. (We recommend placing the order between Monday and Wednesday).
Shipping is free for orders over €100. Products in the "Miscellaneous" (Varios) category are excluded from the €100 threshold.
For orders below this amount, a €25 charge will be applied to the invoice as a shipping contribution**.
The company pays the remainder of the shipping, expenses, and export customs.
The Canarian General Indirect Tax (IGIC), import customs, and associated costs are the responsibility of the customer.

France and Benelux:
Shipments are made via the TNT transport agency with home delivery. You will receive the package within four to five business days from receipt of the order.
The R.R.P. increases by approximately 16% over the Spanish peninsula base prices, and the corresponding VAT of the billing country is added.
Shipping is free for orders over €110. For orders below this amount, a €20 charge will be applied to the invoice as a shipping contribution**.
Products in the "Miscellaneous" (Varios) category are excluded from the €110 threshold.

Germany, Austria, Finland, Italy, Ireland, Denmark, Norway, Sweden, and Switzerland:
Shipments are made via the TNT transport agency with home delivery. You will receive the package within four to five business days from receipt of the order.
The R.R.P. increases by approximately 16% over the Spanish peninsula base prices, and the corresponding VAT of the billing country is added.
Shipping is free for orders over €110. For orders below this amount, a €30 charge will be applied to the invoice as a shipping contribution**.
Products in the "Miscellaneous" (Varios) category are excluded from the €110 threshold.
The company pays the remainder of the shipping, expenses, and export customs.
In countries where other taxes, costs, and import customs are required, these are the responsibility of the customer.

Eastern Europe:
Shipments are made via the TNT transport agency with home delivery. You will receive the package within five business days from receipt of the order.
The R.R.P. increases by 25% over the Spanish peninsula prices.
Shipping is free for orders over €110. For orders below this amount, a €30 charge will be applied to the invoice as a shipping contribution**.
Products in the "Miscellaneous" (Varios) category are excluded from the €110 threshold.

** These shipping contribution amounts may be modified if there are significant changes in transport agency prices.

Preferred Customers

The minimum order is 20 euros.

Payment is made by bank transfer or credit card.

Spanish Peninsula:
Orders over €70 include free shipping; for amounts lower than this, €5.90 will be added as a contribution to shipping costs. The order is delivered by express transport agency within 1-2 business days from receipt of the order. Products in the "Miscellaneous" (Varios) category are excluded from the €70 threshold.
Balearic Islands and Portugal:
Orders over €90 include free shipping; for amounts lower than this, €6.90 will be added as a contribution to shipping costs. The order is delivered by express transport agency within 2-3 business days from receipt of the order. Products in the "Miscellaneous" (Varios) category are excluded from the €90 threshold.
Canary Islands and Europe:
Please consult.

Distributors

The minimum order is 36 euros.

Payment is made by bank transfer or credit card.

Spanish Peninsula:
Shipments are made via the Tipsa or Nacex express transport agencies with home delivery. You will receive the package within two business days from receipt of the order.
Shipping is free for Rate 1 orders over €110 (on catalog products) and for Rate 2 and Rate 3 orders over €220 (on catalog products). For orders below these amounts, a €7 charge will be applied to the invoice as a shipping contribution**.

Balearic Islands and Portugal:
Shipments are made via the Tipsa (Balearics), Nacex (Balearics), and Tipsa (Portugal) express transport agencies with home delivery. You will receive the package within three business days from receipt of the order.
Shipping is free for Rate 1 orders over €150 (on catalog products) and for Rate 2 and Rate 3 orders over €300 (on catalog products). For orders below these amounts, an €8 charge will be applied to the invoice as a shipping contribution**.

Canary Islands, Ceuta, and Melilla:
Shipments are made on Thursdays via sea transport with home delivery. You will receive the package within seven to ten business days from receipt of the order. (We recommend placing the order between Monday and Wednesday).
The R.R.P. increases by approximately 16% over the Spanish peninsula base prices, and the corresponding VAT of the billing country is added.
Shipping is free for Rate 1 orders over €250 (on catalog products) and for Rate 2 and Rate 3 orders over €500 (on catalog products). For orders below these amounts, a €25 charge will be applied to the invoice as a shipping contribution**.
The company pays the remainder of the shipping, expenses, and export customs.
The Canarian General Indirect Tax (IGIC), import customs, and associated costs are the responsibility of the distributor.

France and Benelux:
Shipments are made via the TNT transport agency with home delivery. You will receive the package within four to five business days from receipt of the order.
The R.R.P. increases by approximately 16% over the Spanish peninsula base prices, and the corresponding VAT of the billing country is added.
Shipping is free for Rate 1 orders over €350 (on catalog products) and for Rate 2 and Rate 3 orders over €600 (on catalog products). For orders below these amounts, a €20 charge will be applied to the invoice as a shipping contribution**.

Germany, Austria, Finland, Italy, Ireland, Denmark, Norway, Sweden, and Switzerland:
Shipments are made via the TNT transport agency with home delivery. You will receive the package within four to five business days from receipt of the order.
The R.R.P. increases by approximately 16% over the Spanish peninsula base prices, and the corresponding VAT of the billing country is added.
Shipping is free for Rate 1 orders over €350 (on catalog products) and for Rate 2 and Rate 3 orders over €600 (on catalog products). For orders below these amounts, a €30 charge will be applied to the invoice as a shipping contribution**.
The company pays the remainder of the shipping, expenses, and export customs.
In countries where other taxes, costs, and import customs are required, these are the responsibility of the distributor.

Eastern Europe:
Shipments are made via the TNT transport agency with home delivery. You will receive the package within five business days from receipt of the order.
The R.R.P. increases by 25% over the Spanish peninsula base prices, and the corresponding VAT of the billing country is added.
Shipping is free for Rate 1 orders over €350 (on catalog products) and for Rate 2 and Rate 3 orders over €600 (on catalog products). For orders below these amounts, a €65 charge will be applied to the invoice as a shipping contribution**.

** These shipping contribution amounts may be modified if there are significant changes in transport agency prices.

RETURNS

Euro Éxito Aloe S.L. grants the distributor the right to return the requested order within a maximum period of 14 calendar days from receipt thereof (according to Art. 102 of Law 3/2014 of March 27), subject to prior communication to Euro Éxito Aloe S.L. within that period.

You may return the purchased item as long as the products have not been opened or used and retain their original seal or packaging. Returns will not be accepted if the product is not sent in perfect condition, with its original packaging and unused. Return shipping costs are the responsibility of the distributor.

In accordance with the law, returns of items that have been unsealed will not be accepted, except in cases of defective merchandise. If the return occurs after this period, or if the item has been used, is damaged, or has a date less than 6 months before its expiration, the return cannot be accepted and you will not be entitled to a refund.

Before making a return, the distributor must contact our sales department within the indicated period, where we will provide instructions on how to proceed with the return. No return will be processed that has not been previously communicated.

Euro Éxito Aloe S.L. will not refund the amount or perform any reshipment of merchandise until the receipt and condition of the product, packaging, and accessories of the item subject to return or exchange have been verified.

The price to be refunded is the one originally appearing on the order (provided that the same rate level is maintained; if the rate has changed during that period, the refund will be made at the current rate) and will be credited to the next invoice or in accordance with the payment method used by the distributor.