Clients

If you are a client contact your usual distributor or in failing this with the closer distributor to your area in order to serve you the product.

If you make the order through the website and you wish that we send it to your address there is no minimum order (excluding the shipping costs). If the order is over 30 € (excluding shipping costs) a gift will be included. It is not allowed that the order of a client is shared with another(s) order(s). The order will not be allowed to choose as shipper “to collect in store”.

Spanish Peninsula:

Shipping costs are included from 70 €, in an inferior amount 7 € will be added to help with the delivery expenses. The order will be delivered through a fast delivery agency in 1 - 2 natural days from the reception of the order.

Balearic Islands and Portugal:

The shipping cost is included from 90 €, in an inferior amount 8 € will be added to cover the delivery expenses. The order will be delivered through a fast delivery agency in 2 – 3 natural days from the reception of the order.

Canary Islands and Europe:

Do not doubt in contacting us for any query.

Distributors

The minimum order is 36 €.

The way of payment is by bank transfer or credit card.

Spanish Peninsula:

We ship the deliveries through the fast delivery agencies Envialia or MRW with home delivery. You will receive the parcel in two natural days from the reception of the order.

The shipping costs are free for those orders of tariff 1 over 110 € (in catalogue products*) and for orders of tariff 2 and tariff 3 over 220 € (in catalogue products*). For orders under those amounts there will be a charge of 7 € to cover the delivery expenses **.

Balearic Islands and Portugal:

We make the ships with the fast delivery agency Envialia with home delivery. You will receive the parcel in three natural days from the reception of the order. The shipping costs are free for orders of tariff 1 over 150 € (in catalogue products*) and for orders of tariff 2 and tariff 3 over 300 € (in catalogue products*). For orders under those amounts there will be a charge in the bill of 8 € to cover the shipping expenses**.

Canary Islands:

We make the deliveries on Thursdays by a maritime transport agency with home delivery. You will receive the parcel from 7 to 10 days natural days since the reception of the order. (We recommend placing the order from Monday to Wednesday).

The shipping costs are free for tariff 1 orders of over 250 € (in catalogue products*) and for tariff 2 and tariff 3 orders of over 500 € (in catalogue products*). For orders under those amounts there will be a charge in the bill of 25 € to help with the shipping expenses**.

The company pays the rest of the shipping costs and customs.

The “Impuesto General Indirecto Canario” (IGIC) (Canary Islands General Indirect Tax), costs, the import customs are in charge of the distributor.

France and Benelux:

We do the deliveries through the transport agency TNT with home delivery. You will receive the parcel from four to five days since the reception of the order. The public retail price increases at about 16% on the prices of the Spanish Peninsula. The shipping costs are free for the Tariff 1 orders over 350 € (in catalogue products*) and for Tariff 2 and Tariff 3 orders over 600 € (in catalogue products*). For orders under those amounts there will be a charge in the bill of 20 € to help with the shipping expenses**.

Germany, Austria, Finland, Italy, Denmark, Norway, United Kingdom, Sweden and Switzerland:

We do the deliveries through the transport agency TNT with home delivery. You will receive the parcel from four to five days since the reception of the order. The public retail price increases at about 16% on the prices of the Spanish Peninsula. The shipping costs are free for the Tariff 1 orders over 350 € (in catalogue products*) and for Tariff 2 and Tariff 3 orders over 600 € (in catalogue products*). For orders under those amounts there will be a charge in the bill of 30 € to help with the shipping expenses**.

Eastern Europe:

We do the deliveries through the transport agency TNT with home delivery. You will receive the parcel in five days since the reception of the order. The public retail price increases at about 16% on the prices of the Spanish Peninsula. The shipping costs are free for the tariff 1 orders over 350 € (in catalogue products*) and for tariff 2 and Tariff 3 orders over 600 € (in catalogue products*). For orders under those amounts there will be a charge in the bill of 65 € to help with the shipping expenses**.

*With a minimum of 18 € in cosmetic.

** These amounts are to help with the shipping costs, they can be modified if there are considerable changes in the prices of the transport agencies.

Returns

Euro Éxito Aloe S.L. confers the distributor the right to return the requested order in a maximum period of 14 natural days since the reception of it (according with the Article 102 of the Law 3/2014 of March 27th) previous notice to Euro Éxito Aloe S.L. within that time.

You will be able to return the purchased item as long as the products have not been opened nor used and keep their original seal and packaging. The delivery costs are in charge of the distributor.

According with the law, returns of items that have been unsealed will not be admitted except those cases of defective goods. If the return is after this period or the item has been used, is damaged or with less of than six months before expiration date, it will not be accepted and there will be no right of reimbursement.

Before doing a return, the distributor will have to contact with our sale department within the indicated time, where we will let you know how to proceed with the return. No returns will be done if it has not been previously informed.

Euro Éxito Aloe S.L. will not give the money back or realize remand of goods while the reception and condition, packaging and accessories of the product that is going to be returned or changed has not been verified.

The price to give back is the one that originally was on the product (as long as you are still on the same tariff, in case this rank has changed of tariff, the return will be done in the actual tariff) and it will be paid for it in the next bill or according with the modality of payment made by the distributor.


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